Refund policy
At Engineer On Road, customer satisfaction is important to us. Please read our return and refund policy carefully before placing your order.
1. Returns
We accept returns only for damaged, defective, or incorrect products received by the customer.
To request a return, please contact us within 3 days of delivery with:
- Order number
- Product photos
- Issue details
2. Non-Returnable Items
The following items are not eligible for return:
- Products used or washed after delivery
- Size issues after order confirmation
- Customized or limited-edition merchandise
3. Refund Process
Once the returned product is inspected and approved, refunds will be processed within 5-7 business days to the original payment method.
4. Exchange Policy
Exchanges are subject to product availability. Customers may request a size exchange within 3 days of delivery.
5. Shipping Charges
Shipping charges are non-refundable unless the product received is damaged or incorrect.
6. Contact Information
For return or refund requests, contact us at:
Engineer On Road
Email: engineeronroad30@gmail.com
Phone: +91 9625681815
Thank you for supporting Engineer On Road merchandise.